The Danish regulator, Spillemyndigheden, announced that it has resolved a self-exclusion issue that affected over a thousand people. The regulator also identified an error in Denmark’s “No thanks to gambling advertisements” scheme. Both issues have since been corrected and reported to the Danish Data Protection Agency.

For reference, the initial error saw self-excluded players able to access certain games. According to Spillemyndigheden, the issue affected people who had just renewed their ROFUS self-exclusion. The authority explained that the renewal maintained the original exclusion but failed to cover games that were newly added to the exclusion scheme.

A total of 1,200 players were affected by this issue, Spillemyndigheden reported. The regulator emphasized that this issue has since been fixed and that the affected players are now excluded from gambling.

In the meantime, Spillemyndigheden identified an error in “No thanks to gambling advertisements,” which was also promptly fixed. The Danish watchdog also ensured that these errors will no longer happen to future registrants.

Spillemyndigheden Regrets the Error

Spillemyndigheden reported the case to the Danish Data Protection Agency as a data breach. The regulator emphasized its desire to protect the Danish players and provide them with reliable self-exclusion.

The Danish watchdog explained that it makes a great effort to ensure that ROFUS is a stable and reliable service that its players can trust. Because of that, the regulator said that the aforementioned error was “very regrettable.”

All affected people are set to receive a direct message. Players who still have any questions should contact Spillemyndigheden.

The Authority Asked Operators to Weigh in on AML System

In January, the regulator worked on enhancing Denmark’s new anti-money laundering system, GoAML. The solution, operated by the Money Laundering Secretariat, has been designed to identify and flag instances of potential money laundering or terrorism financing.

Spillemyndigheden invited gambling operators to weigh in on the system and suggest new money laundering indicators. According to the authority, the current system fails to properly reflect the complexities of the gambling sector, which is why changes are needed.

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The supplier has entered and won the monthly silverware with two of its titles, Cash Defense, which became the Most Watched Slot and Holy Hand Grenade, which became the Most Streamed Slot in June in the Tier 3 category. The Tier 3 category applies to studios that release one new slot per month, or less.

Both games provide engaging gameplay and captivating mechanics designed to elevate engagement and player satisfaction. Developed by Print Studios’ in-house team of specialists, the games have emerged as some of the hottest titles the month had to offer.

Cash Defense is an innovative slot inspired by the Tower Defense genre and employing traditional slot mechanics. The game comes with 26 paylines and features unique game features, such as Super Spinners, Jumbo Symbol, and Tower Defense Bonus second-screen game to add spice to the gameplay.

Holy Hand Grenade sends you back to Medieval Europe, which is, as Print Studios puts it, “an explosive slot,” a clever play of words on the historical meaning of the artefact and the modern use of the word. Once again, the game is beautifully designed and visually compelling, featuring the Super Spinners mechanic, a bunch of free spins, and the Holy Hand Grenade Feature for even bigger wins.

Commenting on receiving the award, Print Studios’ CCO and Co-Founder Filip Wargeus welcomed the opportunity to see his company and the hard work that has gone into developing both slot games distinguished in the monthly Slot Awards by GamblingNews:

We´re honored to not only have one game but two games winning – a testament to our great team. The awards show that players appreciate the games we put out which means a lot to us.

Print Studios’ CCO and Co-Founder Filip Wargeus

The GamblingNews Awards are granted to slot studios that have developed innovative and successful slot games. The data that GamblingNews uses to determine which the most streamed and watched slots across each category is provided by Casinolytics.

Casinolytics is a data science company that uses machine learning (ML) and artificial intelligence (AI) to power the world’s only Software-as-a-Service (SaaS) for measuring the performance of influencers, casino games, and game providers on live streaming platforms such as Twitch, YouTube, and kick.com.

Since its launch in 2020, Casinolytics has been helping leading brands in the iGaming industry to explore, research, and benchmark the growing live streaming market with AI-powered data and insights. Today, the database consists of over 50 billion minutes of casino game content reach in total. Learn more at casinolytics.com.

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The GamblingNews Awards is based on data provided exclusively by Casinolytics, a company that specializes in tracking the performance of slots, how popular they are, and how well they are received by audiences.

This is how Nolimit City’s Disturbed has become the Best New Slot of May 2023, enjoying a strong uptake with audiences. The silverware was awarded to the company during an in-person meeting between GamblingNews Head of Partnerships Pras Sri and Evolution office manager Thami Vilegas.

The game itself is a highly-thematic experience that has leaned heavily on the strong graphical representation of the plot. The slot centres around the clinic of one Dr Daniel Eath, whose practices leave patients “breathless.”

Disturbed is a 5×4-layout slot which features quite a few interesting features and changes to the reel setup during the course of play. The game itself includes a number of additional twists, such as xWays and xSplit, which can lead you to more winning combinations, courtesy of Nolimit signature development style.

The Disturber Symbol will lead to more respins and the Gravestones will trigger the Angel of Death, sending you to the bonus game, Six Feet Under, where you stand to win 54,391x your base bet, for a truly massive payout if you are that lucky.

Disturbed is a little much to unpack at first sight, as it keeps on giving through its many clever mechanics that dovetail together to provide the players with an outstanding experience across the board.

Nolimit City has built a game that is not only visually impactful but also pads the highly-thematic visuals with robust mechanics that keep on giving and adding fun and further incentive for players to try the slot.

Disturbed is fully compatible with a range of devices making it easy to get on and play on the go or from a desktop. The slot features a 96.10% overall return-to-player rate and offers a 32.96% hit chance. Apart from the aforementioned features and levels, there are also Wilds, Enhancer Cells, xNudge, Ramp Access xBet, Pre-op Spins, Annihilation Spins, and more.

To figure out which does what, don’t miss out to try the Disturbed slot. Feature Buy is available in specific jurisdictions.  

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Q: Are gambling companies overall getting better at protecting consumers?

What we have seen over the past few years is more investment and resources being applied to player protection. Yet we know there is still a long way to go. In 2021, we conducted a survey with YouGov, and it was clear that the public felt gambling businesses were not playing their part – only 28% of respondents agreed with the statement that gambling businesses were doing enough to play safely. The industry needs to keep using its resources to find new ways to mitigate harm.

Q: What is the one common thing that most gambling companies are guilty of not doing to protect customers?

We know that there are many ways operators can still improve their processes to prevent gambling harm from occurring. One key area we think GamCare and consumer protection there could be significant improvements made in is affordability checks – having robust processes at the point of registration that set deposit limits and are based on accurate data checks on a customer’s income. This is where operators can really make an impact in beginning to protect their customers

Q: What are GamCare’s main initiatives for the up-and-coming year?

One area we’re very concerned about is the rising cost of living and the implications this may have for people who rely on our services. To this end, we have established a new Money Guidance Service that will provide guidance to those who have been financially impacted by gambling.

The service will work with people to establish day-to-day ways to improve their finances and work closely with those impacted by someone else’s gambling, to help them understand their options. Any support that gives improved access to dedicated financial guidance in the current climate will only enhance the current treatment offer and support longer-term recovery.

We are also looking at how we can reach more people and encourage them to get help, particularly digitally. Since the pandemic, we have seen a shift in the way that people reach out to the National Gambling Helpline, with more choosing our live chat function over physically calling on the phone. We want to continue reducing the barriers for people to start their recovery journey with us and are focussing on how we can achieve that through new digital means.

Q: What is the one thing that GamCare would like to see the Gambling Commission pay more attention to?

We know that the Commission has been looking closely into the guidance around customer interaction and we welcome this focus. It’s so important that customer-facing staff feel confident in supporting their customers and know how to respond when someone is experiencing harm, including the right places to refer people to such as the National Gambling Helpline.

The guidance sets out the need for ‘hot transfers’ to support those customers who are escalated internally where gambling harms are identified, which we see as a great step. The more focus we give here, the more we can ensure people are receiving the right level of support at the right time.

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