Rivers Casino Portsmouth welcomed its 1 millionth guest six months after opening. The unsuspecting visitor was showered with gifts and celebrated by the staff. The property shared the news on Twitter on July 1, celebrating the occasion.

The millionth guest was Terri Powell, a woman from Norfolk. She was surprised with a variety of gifts, which, according to Rivers Casino Portsmouth, included $1,000 in free slot play and a dinner for four at Admiral’s Steak & Seafood.

In addition to these gifts, Powell was also awarded four tickets to Theresa Caputo’s upcoming show in August. For reference, the famed psychic medium will bring her stage show, The Experience, to Rivers Casino Portsmouth on August 12.

The property congratulated the lucky woman on being the millionth visitor and expressed its gratitude to the other 999,999 guests who have visited Rivers Casino Portsmouth since its opening.

Congratulations, Terri, and thank you to the 999,999 guests who have visited us this year!

Rivers Casino Portsmouth statement

Rivers Casino Portsmouth Is Virginia’s Permanent First Casino

Rivers Casino Portsmouth opened on January 23 this year and is the first permanent casino in Virginia. Back then, the property held a grand opening ceremony to commemorate its opening, welcoming many public guests, as well as the Mayor of Portsmouth, Shannon Glover, the director of Portsmouth Economic Development, Brian Donahue, and the executive director of the Virginia Lottery, Kelly T. Gee.

The property offers over 1,400 slot machines and dozens of gaming, making it an attractive destination for gambling aficionados. In addition, sports fans can place wagers at the BetRivers Sportsbook at the venue.

However, not everything has been frictionless for the casino. In May, just a few months after opening, the property was slammed with its first fine. The penalty came as a result of licensing issues.

Rivers Casino Portsmouth did not disclose the exact nature of its violation. However, it is known that the Virginia Lottery Board fined the venue $275,000 for the breach. As reported by the Lottery, Rivers Casino Portsmouth was cooperative and ready to implement remediation measures. After taking care of the issue, the Lottery confirmed that the casino is once again fully compliant.

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This platform enables the gaming behemoths to take control over player development, gaming, and marketing, and enhance these key verticals with real-time operational tools that are specifically tailored to meet the business needs of the gaming industry.

Building Data-Led Custom Experiences for Guests

The rollout will encompass properties in Canada and the United States, as well as Punta Cana. This new tie-up will allow Hard Rock and Seminole Gaming to significantly improve their guest experiences and leverage a new technological product built for the purpose.

In welcoming the news, VP of gaming operations for Seminole Hard Rock Support Services, Dan Ingster, said that he was very happy to see the QCI Enterprise Platform rollout take place. He hailed the new addition and said that the platform would allow Hard Rock properties to exceed the entertainment experience expectations for the company’s guests across its fleet of global venues. Ingster added:

The QCI platform’s integration of market basket analytics combined with player development and marketing tooling empowers team members across the enterprise to engage with guests in new, powerful ways.

Seminole Hard Rock Support Services Dan Ingster

Commenting on the opportunity, QCI CEO Dr Ralph Thomas seemed to be of a similar mind insofar as the collaboration with Hard Rock and Seminole Gaming and their properties were concerned. The deployment, he argued, was proof of the scalability of the platform and how it benefits large organizaitons which are interested in significantly streamlining their inner processes and bringing greater value to customers.

QCI, Thomas explained, works based on hundreds of data tables that make it possible for the company to offer highly-customized solutions that are updated in real-time and seek to create the best value for customers. “We thank Hard Rock and Seminole Gaming team members for widely embracing the tool and enabling us to further build out our capabilities,” Thomas added.

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