Casino operators across the globe constantly strive to improve the conditions for their customers by rolling out different amenities. From comfortable chairs to the latest video slots and a wide range of table games, the competition among operators is fierce.

Currently, Macau is one major gambling hub for the Asian region and operators there also focus on ensuring exceptional entertainment for their guests. Now, according to a new study, the overall Gaming Service Index (GIS) across Macau for 2023, hit a new record. As announced by IAG, recently, the Macau Gaming Research Association (MGRA) released the results of its “Macau Gaming Service Index (GSI) 2023” survey, uncovering important details about the positive change within the gambling sector.

In 2013, when the first MGRA survey was released, the gambling sector in the country started from a base of 100 points. Ten years later, for the fourth quarter of 2023, Macau’s GSI was evaluated at 145 points. This result marked the highest-ever GSI recorded and represented an uptick of 7 points when compared to the Q4 2022 result of 138.

The second-best result ever recorded in terms of Macau’s GSI was 139, dating from Q2 2017. Overall, over the last decade, a rising trend was observed in Macau’s GSI, culminating with the latest result.

The Number of Players Boosts Casino Employee’s Performance

Besides the overall GSI for the gaming sector in Macau, the latest survey uncovered interesting insights regarding the sector. There were three main categories that were used for the assessment of gaming staff within the survey. Those categories included “smile,” “proactivity,” and “tolerance.”

When it comes to the smiling index, the latest survey revealed a result of 171, up when compared to the results from last year. Similarly, the proactivity index hit 172, marking once again an increase when compared to the results from the previous year. Last but not least, the tolerance index was 103, according to the latest study.

The newly released study made an important discovery, highlighting a connection between the recorded indexes and the number of players participating in a table game. According to the recent results, if there were between seven and nine gamblers participating in a game, the smile, proactivity and tolerance indexes were 1.13, 0.87 and 0.74. An increase to 1.24, 0.98 and 0.82 respectively was observed whenever there were more than nine players participating in a table game.

The collection of data for the new study was completed via mystery shopping surveys. A dozen casinos in Macau were evaluated for the latest GSI index.

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Super Group (SGHC), the gambling company behind the online gambling and sports betting operator Betway, and Spin, a multi-brand online casino, announced that it has been added to the Russell 2000 Index. This is an important milestone for the company that will improve its profile, its leadership believes.

The Russell 2000 Index is a stock market index that comprises the smallest 2,000 stocks in the Russell 3000 Index, a capitalization-weighted stock market index that seeks to define the US stock market.

The addition of Super Group to the index comes as part of the annual reconstitution of the entire family of Russell indexes, the company announced. The reconstitution took place after trading closed on Friday, June 23 and became effective starting Monday, June 26.

As part of the Russell 2000 Index, Super Group was automatically included in the Russell 3000 Index as well, the company added.

Super Group Praised the Milestone

Neal Menashe, Super Group’s chief executive officer, shared his company’s excitement to join the Russell 2000 Index. He lauded this development as a milestone for the public company, saying that it will enhance its profile with investors.

We believe that this milestone as a public company will enhance our profile with investors as we work towards optimizing our global footprint in the online sports betting and gaming industries while maintaining our profitability.

Neal Menashe, CEO, Super Group

As noted by Super Group, FTSE Russell performs a reconstitution process for its indexes each year. As a result, it ranks the market capitalization of the 4,000 largest US stocks.

The Russell indexes are used by investment managers and institutional investors for index funds. In addition, they serve as benchmarks for active investment strategies.

Super Group concluded that readers can find more information about the Russell indexes in the Russell Reconstitution section on the FTSE Russell official website.

A month ago, Super Group posted its financial results for the first quarter of the year, demonstrating a stable performance. The company’s losses plummeted as it enjoyed steady revenues thanks to its prior investments. At the time, CEO Menashe said that his company will continue to build on another strong quarter.

At the beginning of the year, Super Group finalized the acquisition of the iGaming and online sports betting company DGC. Meanwhile, a Super Group shareholder sued Sports Entertainment Acquisition Corp, which allegedly withheld information about its merger with Super Group.

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