Casinos across the United States offer different incentives for their customers. While many leading operators offer loyalty programs that allow their users to accumulate points and unlock different prizes, others offer raffles, promotions or giveaways. Hardly anyone can say no to something that is free, especially if that involves casino credit. This is precisely the case of an Oxford, Maine casino.
Oxford Casino, operated by Churchill Downs, has some 27,000 square feet of gaming space, offering 28 table games and 970 slot machines. The premier gaming and entertainment destination also offers a variety of dining outlets and a hotel with nearly 110 rooms. On a weekly basis, Oxford Casino engages in a special promotion, picking five customers who receive credits for slots.
The weekly draw grants five random clients with $250 in free slot credits, informing them via email. While usually, the number of customers is only five, recently, a number of other patrons also received such email. To their disappointment, this email was sent by mistake, as announced by FOX 23. Five lucky guests picked randomly received an email informing them of the $250 in free slot credits on January 10. However, shortly after, an unspecified number of customers were also sent the same promotional email.
Matt Gallagher, Oxford Casino’s general manager, revealed that five patrons were notified correctly about their winner status on January 10. Yet, he explained that as a result of a human error, other patrons who were not winners in the promotion also received the same email, notifying them of the free slot credits.
“Unfortunately, the same email was incorrectly sent to a number of patrons who were not winners. This was the result of a human error.“
Matt Gallagher, general manager at Oxford Casino
Upon uncovering the error, Oxford Casino contacted the state’s gambling regulator, the Gambling Control Unit. The operator sought and received approval from the regulator to email the customers who were mistakenly notified about the winning credits, notifying them about the annulment of the offer.
Despite the swift actions of Oxford Casino, a dozen people filed complaints with the Gambling Control Unit. Currently, it remains unclear what is the total number of customers who were emailed with the promotion by mistake.